Frequently Asked Questions

General Questions

Answer: We provide a range of packages, meaning we will have an option which will be suitable for your requirements. When choosing a package you will have the option to decide who conducts viewings, whether you pay now or later, or even whether you have a board erected outside the property…the choice is ‘Truuli’ yours. All Truuli sales packages come with professional, photography and a floor plan.

Answer: Similarly with our sales packages, we offer a range of payment options and services to suit your needs. You will receive professional advice and support from your local Truuli Property Expert who will visit your property and do everything to get your property live to the market. We also offer professional photography and floor plans with all Truuli lettings packages.
Answer: We carry out property revisits every 28 days to ensure your property remains fresh and current during your entire marketing period. We look at all aspects of your marketing, such as; the current property adverts, all of your previous viewings and feedback, ways to increase your viewing numbers and we will also re-evaluate the local market including comparable evidence of what is selling in the local area.
Answer: Should your property remain on the market longer than expected, we will help you review your options and conduct a full marketing review of your property. We will review everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what has been letting in the area.
Answer: Absolutely not. Every Truuli Property Expert has years of estate agency experience and will help ensure you achieve the best possible price. We rate our success upon achieving the top price for you, the customer, in a transparent way to ensure you are happy to recommend our services to your friends and family alike.
Answer: Yes, you can still use Truuli. You could instruct us as an additional agent, subject to the terms of your existing agency agreement. Alternatively, you can choose to instruct us straight away and set the date for your marketing to commence the day your current agreement comes to an end.
Answer: Depending on your choice of Truuli package, we may be required provide your name and contact number to the prospective purchaser/tenant when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place. Where you have chosen for Truuli to take care of your viewings we provide the name and number of the Truuli Property Expert.
Answer: You can view our Service Agreement by clicking here. If you have any further queries after reading, please contact us at [email protected]

Getting Started

Answer: You can arrange a free no-obligation valuation with one of our Truuli Property Experts directly on our website, or alternatively click here and follow the on-screen instructions.

Answer: Registering with Truuli only take a few minutes (you can also register using your Facebook account) Click here to start the process. You will be requested to enter some basic information about yourself (including your title, name, address, e-mail address and contact numbers) and also if you are planning to sell, let, buy or rent a property. You can then set-up your own unique password and you are ready to go!

Instructing us and creating your property advert

Answer: Depending upon your choice of Truuli package, you will have the choice to either pay upfront, or upon completion of your sale. We also offer a deferred payment finance option.

Instructing Truuli is easy. Just e-mail us at [email protected] or complete our online contact form or give us a call on 0330 043 0002.

Answer: We will not save any information you provide to make a purchase. This information will be processed by Stripe (our payment provider).

Answer: Once your Truuli Property Expert has uploaded the photographs, measurements, descriptions and floor plan – you will receive a message notification telling you that your advert is ready for approval. Once approved your advert will go live instantly on to Zoopla, Rightmove, On the market and the Truuli website.

Answer: We believe having a board erected further assists the chances of agreeing a sale or finding a tenant. If you are selling or letting a property Truuli will erect a board at no additional cost. If you require a replacement board, the cost is £20 plus VAT.

If you choose to pay later

Answer: No. There will not be an imprint on your credit history.

Answer: We offer varying packages and customers have the choice not to pay anything at the time when they engage us to sell their property. You can pay later when any of the following occurs, whichever happens first:

  • When the property sells and the legal process is complete;
  • If you withdraw your instructions for us to market the property;
  • Six months from the date when you agree to use our services.

Please note, ‘Truuli traditional’ marketing package is offered with no sale, no fee.

Viewing feedback and offers

Answer: You will be able to see everything by logging into your personal account. You can see as soon as a viewing is booked, feedback provided/requested or an offer made. We will automatically request feedback from anyone who has viewed your property and will provide advice in terms of what it means for your marketing. With offers, we will provide a financial background of the proposed purchaser prior to you choosing to accept or reject them.

Technical Questions

Answer: You are required to have a computer with a 486/66-MHz processor or higher (Pentium processor recommended), 16Mb of RAM, a mouse and a modem or Internet connection. You must also have one of the following operating system versions or above: Windows 98, 2000 with SP 2, NT 4.0 with SP 4 or XP for a PC, or Mac OS 8.1 for a Macintosh.

Answer: We support the following browsers:

For Apple Mac OS X

  • Safari 3.21 and above

For Microsoft Windows

  • Microsoft Internet Explorer 9.0 and above.
  • Mozilla Firefox 3.5 (with 128-bit encryption) and above.

For all users in addition your browser must also:

  • Be upgraded to 128-bit encryption to access your accounts. You can check your browser version and encryption level by clicking on ‘About’ under ‘Help’.
  • Have cookies enabled.
  • Have JavaScript enabled.
  • Have SSL enabled.

If you have an earlier version of a browser, it’s easy to download an updated version:

TheTrulli website is designed for display resolutions of 800×600 and above. For the best possible viewing experience, the recommended minimum screen resolution is 1024×768.

Answer: Yes, you can. If you have an earlier version of a browser, it’s easy to download an updated version:

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